We’re Still Open!

 

 

To our Staff and Customers,

 

Corona Virus Update 18/5/2020

To coincide with the relaxation of social distancing rules, as of today we will be modifying our free delivery policy to include a minimum purchase of $200.

 

 

Corona Virus Update 27/3/2020

 

We are Still Open!

 

We have been putting into practice the measures detailed in my last update on 23/3/20. 

I would like to thank all our regular trade customers for showing respect and keeping their social distance. Unfortunately, we have not had the same level of commitment from the greater community.

Our number 1 priority is the wellbeing of our staff and too many customers are ignoring the social distancing requirements.

As such, we have decided to implement further measures as of 7.00am Monday (30th) morning.

 

We are Still Open!

 

Both stores will be offering all of our normal services including pickups, deliveries, timber machining, and welding.

In store orders or self picked yard orders will not be accepted.

All orders will be required to be placed by phone or online.

When arriving to pick up your order, please park out the front and give the office a call.

 

Ferntree Gully  03 8756 3050
Ringwood East  03 8756 3060

 

A staff member will then organise your pick up (and any hardware) and open the gate for you to enter the yard. Please follow parking instructions and stay in your car. You will be then loaded. You may then tie down your load and proceed to the exit.

To make things easier for everyone we have decided to make all deliveries within 10kms of each store FREE OF CHARGE! This can be one packet of screws or a truckload of timber.

Please allow our drivers to make “contactless” deliveries. They are very able to unload the truck by themselves and would prefer it if you could keep your Social Distance.

We are sorry for any inconvenience caused by this new policy and appreciate your understanding in this difficult time.

Regards,

Daniel Trewin
Director

 

 


 

 

 

To our Staff and Customers,

 

Corona Virus Update 23/3/2020

 

Like everyone, we’ve been watching the news on Corona Virus unfold with bated breath.

Last night our PM addressed the nation outlining a “Level 1” lockdown. The Premiere confirmed this morning that Victoria would be adhering to the national recommendation.

The Hospitality industry has been greatly affected by these closures. Fortunately for us, Demak Timber is not subject to any closure at this time and it is business as usual.

We are however increasing our hygiene and social distancing measures to the following:

  • To minimise contact with the office front counter we have initiated an exclusion zone.
  • Every 2 hours we are cleaning and sanitising the front counter, door handles and eftpos machines.
  • Staff are washing their hands every time after handling any cash and we are encouraging customers to pay by other means.
  • Once hand sanitiser becomes available to us, we will have it located at all showroom entry points for customer use.

We will be keeping a close eye on further developments and will keep you informed via updates here and on social media.

To our staff, thank you for your extra efforts in these tough times. Know that your jobs are secure and you have our support.

 

Regards,

Daniel Trewin
Director