COVID-19 Update

 

 

To our valued Customers and Employees,

 

13 February 2021: Update Covid-19 Pandemic

We’ve had a good run recently, it felt good to be back to something resembling Covid-Normal. Unfortunately, we are now back in lockdown (or circuit breaker as we’re calling it this time).

The following new trading restrictions will be implemented at Demak Timber from Monday 15th February 2021.

  • Our gates will once again be closed.
  • Timber pickups will only be available to Tradespeople for Essential Supplies only. (These pickups must be pre-ordered)
  • Retail & DIY will not be able to enter our store or yard at this time.
  • Contactless hardware collection is available. (These pickups must be pre-ordered)
  • And of course, our ever-reliable delivery service will continue to be available to all.

We appreciate your understanding and patience at this time. These restrictions make things a lot more challenging for our staff and they have done a fantastic job of stepping up and making these new rules as pain free as possible for our customers.

These restrictions may be changed without notice in line with Government announcements.

Kind Regards,

All Staff @ Demak Timber

 

 

2 November 2020: Update Covid-19 Pandemic

 

We need to start by once again thanking our staff and many regular customers, both trade and DIY, for their continued patience during this challenging time.

With the easing of government restrictions we are hoping to see the stress and pressure on our staff begin to reduce.

Our showrooms are now open again with a limit of 3 customers only inside at a time and hardware orders will no longer need to be preordered (although it does help if they are).
We may lock the door from time to time if we are at our 3 customer limit.

Please Note, the temporary fencing is still in place at the Ringwood East store as our display deck is still under construction. The front door is open though (unless there are already 3 customers inside).

All timber orders must be preordered. Timber pick ups are now available to both trade and retail but must still be preordered and packed. We have had to keep this restriction in place to give our staff the time to pack the increased quantity of orders that we are currently experiencing. Even small orders of only a few lengths may require a lead time of up to 24 hours.

Only 2 customer vehicles will be permitted in the yard at a time and our gates may be closed when we reach this capacity. This vehicle restriction is being kept in place to give our staff the room to continue to pack all the orders while customers are being loaded.

Our hours of operation are currently:

Mon-Fri 7.00am – 4.00pm
Saturday 8.00am – 1.00pm

We will continue to review the above procedures and update them again as required.

We have had such positivity from all of our customers during this trying time and we really appreciate your understanding!

Continue to wear your mask, treat everyone with respect, and most importantly “Shop Local”!

Kind Regards,

All Staff @ Demak Timber